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Technical advice available in-house or access to, and use of, technical advice from trade associations and/or from guides to good practice. Audit by Food Authority confirms general compliance with procedures. Most people at the home spent their time in the communal areas, two large lounges and an adjoining kitchen/dining area. These had been re-furbished and were clean, comfortable and well furnished with attractive décor. However, the accommodation in the lower ground and first floors required considerable attention.
People were well cared for and were involved in planning and reviewing their care or their relative was involved if they were unable to. There were regular reviews of people’s needs and staff responded promptly to changes in need. However, care records were being transferred to the new computer system which had meant that not all care records showed clear instructions to staff about how to meet people’s needs fully. For example, some instructions to staff were recorded in the daily records rather than the care plan.
From Exmouth, East Devon
We provide a comfortable and homely environment for our residents with good food, regular activities and a home from home feel. If any information on this page is incorrect you can email the correct details to the local authority shown above. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
The activity co-ordinator knew people well and engaged people in activities and games which suited them. For some people with limited understanding staff used smaller items such as ‘fiddle muffs’ or sensory items to touch and interact with when there was not an organised activity planned. People could choose to take part if they wished and when some people preferred to stay in their rooms, staff checked them regularly spending one to one time with them. Most people preferred to spend time in the communal areas, including a smaller, quiet TV lounge. There were effective quality assurance processes in place to monitor care and plan ongoing improvements. The manager had an open door policy and their office was easily accessible.
Services offered at Highlands Care Home
Nothing is too much trouble and they are so keen to help in any way they can”. Cleanliness and condition of facilities and building to enable good food hygiene. We make riding to Highlands Borders Care Home easy, which is why over 1.5 million users, including users in Exeter, trust Moovit as the best app for public transit. You don’t need to download an individual bus app or train app, Moovit is your all-in-one transit app that helps you find the best bus time or train time available. Moovit provides free maps and live directions to help you navigate through your city. View schedules, routes, timetables, and find out how long does it take to get to Highlands Borders Care Home in real time.
Oak House provides care and accommodation for up to 11 people who have care needs due to dementia, older age or mental health problems. It cannot provide nursing care except through the local community nursing services. We carried out an unannounced inspection of Highlands Borders on 15 May 2017. Highlands Borders provides care and accommodation for up to 18 people who required accommodation and personal care. Nursing care can be provided through the local community nursing services if appropriate.
Services offered at Highlands Borders Care Home
Providers will be asked to share this section with the people who use their service and the staff that work at there. • Some environmental health and safety checks had not been carried out. These related to the fire safety systems, managing the risk of legionnaires disease and the temperature of the hot water in people’s bedrooms. Choosing care has been ranked one of life’s most stressful events.
This meant their was a risk staff may not know about ong-oing care if this was not mentioned verbally in the shift handover . We are committed to providing a professional and respectful service in a friendly and relaxed atmosphere, at a time in life when it is needed most. Accommodation, meals, and assistance with personal care and medication. Every registered care provider in the UK can claim a free listing on Autumna. However, a paid subscription allows more information to be added and as a result a higher profile score. The Scottish Care Inspectorate is the official regulator for care services in Scotland.
Bus stations near Highlands Borders Care Home in Exeter
Staff had clearly adopted the same ethos and enthusiasm and this showed in the way they cared for people. One staff member was moving further away but had wished continue to work at Highlands Borders “as it’s so lovely here”. The manager had taken into account travel time when organising their shifts to make this possible.
• Staff knew people well and had developed close, caring relationships. Staff were aware of their responsibilities to safeguard people. • People told us they felt safe and well cared for at the home. Relatives also expressed their satisfaction with the safety and care provided.
There was a lot of staff interaction and engagement with people, most of whom were living with dementia and unable to tell us directly about their experiences. At the time of the inspection people were mostly relaxing, chatting and playing games in the large, airy conservatory or sitting at tables in the open plan dining area. They looked comfortable and happy to spend time in the large conservatory. People were encouraged and supported to maintain their independence.
Most people were unable to be directly involved in their care planning but the new manager had begun to meet with each person’s representative to discuss the new care plans. A copy of the care plan was then sent to the representative if they were happy to be involved. The manager said “It’s about getting it right for everybody.” There were regular reviews of people’s health and staff responded promptly to changes in need. One relative felt this had not been pro-active in the past but we found the new care plan format enabled staff to clearly monitor and identify changing need. People were assisted to attend appointments with appropriate health and social care professionals to ensure they received treatment and support for their specific needs. A health professional was visiting during our inspection and their advice was documented and actioned immediately.
Each visitor we spoke with told us they were always made welcome and were able to visit at any time. • People and their relatives were involved in making decisions about their care. New AI tool helps to prioritise inspections The UK government has developed a new algorithmic tool to assist local authorities... Growing concern around the cost of food The cost of food is a major concern for three out of four people in the UK, according...
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