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We provide a comfortable and homely environment for our residents with good food, regular activities and a home from home feel. If any information on this page is incorrect you can email the correct details to the local authority shown above. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist. – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
People were well cared for and were involved in planning and reviewing their care or their relative was involved if they were unable to. There were regular reviews of people’s needs and staff responded promptly to changes in need. However, care records were being transferred to the new computer system which had meant that not all care records showed clear instructions to staff about how to meet people’s needs fully. For example, some instructions to staff were recorded in the daily records rather than the care plan.
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Formal complaints were dealt with in accordance with the home’s complaint’s policy. We saw people looking relaxed and at ease with staff and each other. We saw people sitting chatting with one another about the activities around them. When people felt unwell or anxious, staff were quick to recognise the need to change their approach, such as sitting with them to reassure them. The home met the characteristics of a rating of “Good” for one key question and “Requires Improvement” for four key questions.
Each visitor we spoke with told us they were always made welcome and were able to visit at any time. • People and their relatives were involved in making decisions about their care. New AI tool helps to prioritise inspections The UK government has developed a new algorithmic tool to assist local authorities... Growing concern around the cost of food The cost of food is a major concern for three out of four people in the UK, according...
Salutary Mount, Fore Street, Heavitree, Exeter, EX1 2QL
Staff had clearly adopted the same ethos and enthusiasm and this showed in the way they cared for people. One staff member was moving further away but had wished continue to work at Highlands Borders “as it’s so lovely here”. The manager had taken into account travel time when organising their shifts to make this possible.
Most people were unable to be directly involved in their care planning but the new manager had begun to meet with each person’s representative to discuss the new care plans. A copy of the care plan was then sent to the representative if they were happy to be involved. The manager said “It’s about getting it right for everybody.” There were regular reviews of people’s health and staff responded promptly to changes in need. One relative felt this had not been pro-active in the past but we found the new care plan format enabled staff to clearly monitor and identify changing need. People were assisted to attend appointments with appropriate health and social care professionals to ensure they received treatment and support for their specific needs. A health professional was visiting during our inspection and their advice was documented and actioned immediately.
How far is the train station from Highlands Borders Care Home in Exeter?
Hygienic handling of food including preparation, cooking, re-heating, cooling and storage. We found two breaches of the Health and Social Care Act Regulations 2014. You can see what action we told the provider to take at the back of the full version of this report. People and their relatives knew how to make a formal complaint if they needed to but felt that issues would usually be resolved informally.
They obtained feedback from conversations with people, stakeholder surveys, complaints and compliments to continually develop the service. People’s health and well-being was assessed, and care was provided in a way that suited people's individual needs. Staff were clear about their role to protect people and to report abuse. There was a clear recruitment process in place and appropriate checks were in place to help ensure staff were appropriate people to work with vulnerable people.
Which Train lines stop near Highlands Borders Care Home?
Highlands Borders Care Home provides Residential and Dementia care. To help find the right care home for you, here's some questions you can ask when you enquire. Highlands Borders Care Home provides Residential, Dementia and Respite care.
Yes, Highlands Borders Care Home provides care designed to meet the challenges faced by people living with dementia. The Care Quality Commission is the official regulator for the care sector. They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. We have been a reputable provider of accommodation and care for the elderly for many years. We provide expert 24 hour residential care for the elderly, including those with dementia and physical disability. Provide a brief overview of the service (e.g. Type of care provided, size, facilities, number of people using it, whether there is or should be a registered manager etc).
This meant their was a risk staff may not know about ong-oing care if this was not mentioned verbally in the shift handover . We are committed to providing a professional and respectful service in a friendly and relaxed atmosphere, at a time in life when it is needed most. Accommodation, meals, and assistance with personal care and medication. Every registered care provider in the UK can claim a free listing on Autumna. However, a paid subscription allows more information to be added and as a result a higher profile score. The Scottish Care Inspectorate is the official regulator for care services in Scotland.
Technical advice available in-house or access to, and use of, technical advice from trade associations and/or from guides to good practice. Audit by Food Authority confirms general compliance with procedures. Most people at the home spent their time in the communal areas, two large lounges and an adjoining kitchen/dining area. These had been re-furbished and were clean, comfortable and well furnished with attractive décor. However, the accommodation in the lower ground and first floors required considerable attention.
If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below. Where people had no close family staff ensured they spent time with that person and took them out regularly. Relatives confirmed they were always made welcome and were able to visit at any time. People were able to see their visitors in communal areas or in private.
